02-23-2011
10:37 PM
242 Loves
DO NOT FLY SOUTHWEST! Their customer service dept. is extremely unhelpful and rude! If you're looking for an airline to go out of their way to help you with a special circumstance Southwest isn't it. My fiance and I are getting married in Vegas and mistakenly booked our flights through SW. She called them today to confirm details about carrying her (very expensive & irreplacable) wedding dress on the flight as they told us before we booked our flights it would be no problem and could put it in the captain's closet, well now they're telling us that's not possible. They can't guarantee anything, they said now that we may have to check it which is unacceptable because we can't risk them losing it. It won't fit in the overhead compartments. The early bird check-in doesn't guarantee anything either. So basically everything we were told before booking was a lie and now we're stuck taking our chances with UPS or Fedex. Oh and this is after we had told our entire wedding party to book their flights through SW, about 15 tickets were bought because of us.
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