02-16-2010
06:32 AM
"-What is the definitive gauge for a Customer of size?
The armrest is the definitive gauge for a Customer of size. It serves as the boundary between seats and measures 17 inches in width. Customers who are unable to lower both armrests and/or who compromise any portion of adjacent seating should proactively book the number of seats needed prior to travel."
-Customer of Size Q&A Southwest Airlines Travel Policies
http://www.southwest.com/travel_center/cos_qa.html
Your policy clearly states that if the armrests go down, your safe to fly with 1 seat. Why then would you ask someone to leave the plane both before and after they had proven that they can sit comfortably with both armrests?
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