02-16-2010
12:15 PM
1 Love
PS: Do you really still serve peanuts onboard your flights? Does it come with a side of epipen?
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02-16-2010
12:11 PM
1 Love
I understand airlines don't re-configure their planes b/c it's cost prohibitive - but did you ever think of just reconfiguring 1 row (or more)? I mean, this way you can reasonably accommodate those passengers requiring the extra room, and not have this cost a fortune (for the airline OR your passengers). Sure you'll lose a bit of revenue from the lost seating, but seems to me from the response out there that you've already lost and will continue to lose a lot of customers from your crappy 25-year-old policy and your crappy response and your crappy customer service and your crappy PR. INSTEAD OF FORCING CUSTOMERS TO ACCOMMODATE TO YOU, WHY NOT ACCOMMODATE TO YOUR CUSTOMERS? (wishful thinking, I know... but it had to be said).
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