I did just post a negative comment, but I forgot to add that we were thrilled when you started service between Baltimore and Charleston SC, because our son is stationed at the Marine Air Base in Beaufort.
I had no problem booking a flight to Charleston , but I don't understand why I can't book a flight to Boston!
Also, I find the new Rapid Rewards system extremely confusing. The old system allowed you to know exactly how many free flights you had. This new system is terrible!
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I've been trying to book a flight for an hour and a half. I first tried online, had all the appropriate info completed, but the site wouldn't accept my sw visa rewards credit card, because it said it was out of date. It is "not" out of date, I use it every day. It expires 6/13.
Then I called a representative, who had a very unpleasant attitude and declared she couldn't help me with the credit card issue. (This was after waiting on the phone for 15 minutes).
I'm very frustrated because I've never had a problem reserving online before, I use the SW Visa all the time, and I've never, ever encountered a nasty SW representative before (we've been flying SW religiously for more than 10 years).
I need to make the reservation now!
What can you do to help?
Sincerely,
Kathleen McGee
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