@Myles Barbula, I've never flown Frontier.
I fly about 8 times a year, if not more, and I ALWAYS get better service and have a better experience on Southwest than on any other airline I've flown for years. TV might be important to you, but I'm not willing to pay an extra $100 for my ticket so I can watch TV on an airplane. (I might pay for WiFi, but that's another issue...) I'm not willing to pay an extra $25 for baggage. FYI, I have to drive to CMH to get a Southwest flight (about 90 minutes one-way, more during rush hour). And I live 15 minutes from my local airport. That's how much I love Southwest!
It is a real shame for a company's employees and customers when that company goes out of business. But making Southwest out to be the bad guy because they see an opportunity to grow by buying Frontier...that's just not fair. Frontier apparently can't survive on its own. At least this way, some employees will have a chance to remain employed, and I assume shareholders won't be left holding worthless Frontier stock.
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As a public relations consultant, I'd like to say that Paula's responses to the posters in this thread really exemplify Southwest's spirit. She's helpful, factual, professional, and she's being as transparent as one could hope for, given the SEC regulations and PR issues that must be involved. Kudos, Paula...you're the kind of PR team member I'd love to have working for me if I ran a big company.
As a very loyal and enthusiastic Southwest customer, I have to say I'm surprised by the negativity I see from some of the anonymous posters in this thread. Every time I fly another airline I'm reminded why I love Southwest! Yes, it's no frills...but if I remember correctly, it's one of only two profitable airlines right now. So I have faith that if I buy a ticket on Southwest, they're going to be in business long enough for me to use that ticket! I like that Southwest doesn't constantly try to shake down its passengers for baggage fees, food, headphones, etc. like other airlines. I love Southwest's team spirit and the flight crews are friendly and (usually) pretty funny, too. I'm sure it's a scary time for Frontier employees, but that would be the case no matter what company might buy them out. Change is scary, but not making it out of bankruptcy at all would be worse, I imagine.
Anyway, if you don't like Southwest, fly some other overpriced airline...there are several to choose from!
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