Other major carriers do indeed have Customer of size policies. In fact, I noticed recently that a number of carriers besides Southwest have incorporated these seating policies into their Contracts of Carriage. You see, the Department of Transportation requires that air carriers comply with the terms of the Air Carrier Access Act, which is implemented with the regulations of 14CFR Part 382. These regulations state that the purchase of a single ticket offers the use of a single seat. SouthwestÃ
... View more
Hurricane Katrina was devastating to say the least, and the hearts of all 32,000+ Southwest Employees have gone out to those who were impacted by Mother Nature at her worst. I hope that the information below shows that Southwest values the MSY market and has been diligent in serving the citizens of this region.
Southwest initially focused on our service into Houston Hobby (HOU) where we have a significant presence with a wide range of destinations for our MSY Customers. Since then, we expanded our MSY service and currently offer 18 daily nonstop flights to five cities, including HOU, Dallas Love Field (DAL), Nashville (BNA), Orlando (MCO), and Tampa Bay (TPA), with additional direct and connecting flights to 28 cities. Beginning June 10, six new flights will be added, including daily nonstop service to Ft. Lauderdale-Hollywood (FLL), Phoenix (PHX), Las Vegas (LAS), Chicago Midway (MDW), Baltimore/Washington (BWI), and one additional flight to HOU. With the addition of these six MSY flights, Southwest will offer 24 daily nonstop flights from MSY. In fact, Southwest currently has the highest daily seat capacity of any airline serving MSY, meaning that we offer more seats per day (to a large variety of destinations) than any other carrier at MSY.
... View more