Southwest Airlines Community

Are you kidding me? Really? Why are you trying to fix something that wasn't broken? Where are my credits, not miles, my credits I had? You say I have 0. Where did they go? What is going on with Southwest, my ex favorite airline? I have already started booking all my flights on American. Take your new rates and new points program and put it where the sun doesn't shine loser. ... View more

I hate your new rewards program. Where are our old credits and trips? We can't find our old trips so we can let you know you are cheating us out of our earned points!! How can you do this to your very loyal customers? Is southwest getting so big that they are forgetting what they used to be all about- which is customer service? Waiting on hold is at least 20 minutes. WHY DID YOU FIX SOMETHING THAT WASN'T BROKEN? VERY DISGUSTED WITH YOUR NEW PROGRAM. WILL LOSE MY BUSINESS. ACTUALLY, YOU ALREADY HAVE. I HAVE STARTED BOOKING ON AMERICAN WHICH IS THE SAME PRICE AS YOU. ... View more