02-15-2010
01:41 PM
I think that Southwest made a huge mistake in removing Kevin Smith from their plane. Whoever made that call should be fired, Southwest is going to lost a lot of business from this call, including mine. Kevin Smith is not that large. I fly Southwest 2-3 times a year and I am positive that he would have fit comfortably in his own seat. Calling your blog "Not so Silent Bob" and sending him a $100 giftcard does not seem like a sufficient apology to me. I will never fly Southwest again. I applaud Kevin Smith for bringing Southwest's apparent lack of customer service and simple regard for others to light.
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