03-12-2011
01:05 AM
5 Loves
I think it is important to acknowledge that there are still big problems with the new website. For example, when you book award tickets for others using your own rewards, these reservations do not showup in your account as they did before - you lose total track of them. Also, companion flights booked before the conversion do not show up on your account. One more - flights booked using your account before the conversion for others ( non member like sons, daughters, friends) do not show up in your account like they used to. Southwest - please tell me this was not done by design - it is a mjor trust issue for rr members who have relied on your airline and website and I am concerned I can never trust it or rely on it for my family travel site.
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