Mr. Lusk,
That seems like a nice safe answer, however I fail to see how a blog shows the transparency of a company. There can be no transparency in a forum in which the participants can't be identified. This only opens up a company to claims of forum tampering (see above.)
My reaction on seeing a manager with such a fine title as yours respond within minutes of my post is rather dubious. I wonder if you are the manager of employees or whether you're a twenty year old recent public relations graduate who manages these blogs and nothing else. Then I proceed to wonder if your answer in defending these blogs is self serving momentum (to keep your only job duty) or is actually indicative of some thought out corporate policy.
How quickly things become less transparent.
A blog is not a professional forum no matter how many other major corporations have them. Had I learned of this new trend two years ago, I'd have begun mocking it earlier. It's apparently the new way to appease the "letter writers" by giving them a voice.
Thank You
Mike McKay - Retired Business Analyst (bored), Consumer, Cynic, and Thread Hijacker
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I don't know what disturbs me more, the fact that the airline has safety issues, or the fact that the airline has a blog. Blogs are the domain of the angsty teens, wannabe writers and the socially disaffected. I expect a large corporation with the fiduciary responsibility for the lives of their passengers to correspond with the public in a professional manner.
Get your point across to the public through your paid experts who's credentials can be verified, and through your trained customer service department on a case by case basis. A blog forum filled with thinly veiled agendas, ad hominem attacks and persons of unknown veracity does nothing to help your public image.
Yes, I'm fully aware of my hypocrisy in leaving my thoughts here in a blog instead of contacting customer service directly.
Thank You,
A wanna be business analyst
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