My recent flights from Nashville to PHX and back were a true joy. The boarding process was all new to me and went off very smoothly without a hitch. I'm sure in the very beginning of thought of this type of boarding system, it was doubted if humans could actually all get along and find their assigned boarding slot in line, but I found everyone very cordial and accomodating through the process. On the return flight, after having such a great time in AZ, I ended up with a very high boarding number. I was aware of this process and knew my high boarding number and was willing to accept it as it was. It eliminated the unknown and I had no high expectations, thus no anxiety. Although, I ended up in the very back of the aircraft, my flight attendent, who was just a delight, made sitting in the back of the plane a pleasure. That beautiful person, Debra or possibly Deborah could pass as 'the' face of Southwest. Afterall, it Is the people who make this a great airline, all the way down to the maintenance personel who changed the oil for this flight. That tidbit came from the pilot himself. I'm sure he cleaned the air filter too. Thanks Southwest, Kent
... View more