Southwest Airlines Community

How could revealing private information about a customer ("as he’s been known to do when traveling on Southwest") possibly help your position? It only serves to further the feeling that Southwest Airlines' PR department is desperately flailing about in this situation. While I find your company's original actions troubling, the follow-up is amazingly crude and ill-conceived. When you *truly* apologize for something, you don't follow it up with justifications. But you guys are acting like you're in the middle of a fight and have a chance at winning. Can't you see that you've already lost? I'm still looking for the "Southwest Is Being Unfairly Persecuted" article - and I'll bet this is the only site that ever takes that position. BOTTOM LINE: Huge huge HUGE mistakes have been made at SW over the last 24 hours. It's time for you to acknowledge that...and stop doing whatever it is that you're doing here and on Twitter. Frontier/Jet Blue/Virgin employees all thank you for the remarkable lack of professionalism. Enjoy the beating Smith will be handing you over the next two weeks during his press tour! ... View more

How could revealing private information about a customer ("as he’s been known to do when traveling on Southwest") possibly help your position? It only serves to further the feeling that Southwest Airlines' PR department is desperately flailing about in this situation. While I find your company's original actions troubling, the follow-up is amazingly crude and ill-conceived. When you *truly* apologize for something, you don't follow it up with justifications. But you guys are acting like you're in the middle of a fight and have a chance at winning. Can't you see that you've already lost? I'm still looking for the "Southwest Is Being Unfairly Persecuted" article - and I'll bet this is the only site that ever takes that position. BOTTOM LINE: Huge huge HUGE mistakes have been made at SW over the last 24 hours. It's time for you to acknowledge that...and stop doing whatever it is that you're doing here and on Twitter. Frontier/Jet Blue/Virgin employees all thank you for the remarkable lack of professionalism. Enjoy the beating Smith will be handing you over the next two weeks during his press tour! ... View more

How could revealing private information about a customer ("as he’s been known to do when traveling on Southwest") possibly help your position? It only serves to further the feeling that Southwest Airlines' PR department is desperately flailing about in this situation. While I find your company's original actions troubling, the follow-up is amazingly crude and ill-conceived. When you *truly* apologize for something, you don't follow it up with justifications. But you guys are acting like you're in the middle of a fight and have a chance at winning. Can't you see that you've already lost? I'm still looking for the "Southwest Is Being Unfairly Persecuted" article - and I'll bet this is the only site that ever takes that position. BOTTOM LINE: Huge huge HUGE mistakes have been made at SW over the last 24 hours. It's time for you to acknowledge that...and stop doing whatever it is that you're doing here and on Twitter. Frontier/Jet Blue/Virgin employees all thank you for the remarkable lack of professionalism. Enjoy the beating Smith will be handing you over the next two weeks during his press tour! ... View more