03-04-2011
01:47 PM
4 Loves
I just had the WORST customer service experience!!! I have been a loyal SWA flyer for more than 8 years. Won't honor my upcoming free flight ? I only needed 1.25 credits to earn my free flight. So I planned and booked a roundtrip (2 credits) a month ago (prior to the new points system) specifically taking into account my RR credits and dates to assure my free flight. When I called today they said I wouldn't get my flight? and could pay money????? to makeup the points?? What the heck SWA? Seems like you should initiate the point system for all flights booked AFTER March 1st and honor all flights booked PRIOR to March 1st on the credit system which was STILL IN EFFECT!! You have an opportunity to make this right or lose a valuable customer.
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