03-16-2011
04:49 PM
6 Loves
For all the good this does, here is one more expression of total disgust. Southwest's new RR program was dishonest in its inception and incompetent in its implementation. When all is said and done, reward travel will be harder to get, not easier, or Southwest wouldn't be changing that most of its customers were satisfied with. And the website is still fuzzed up. My account still doesn't reflect all of my flights, although telephone CSRs assure me they have given me credit. At one time requests for past credit were acknowledged instantaneously; now we are promised emails.
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