I find your "apologies" insulting....as well as your "person of size" policy. Do you not realize that a person of size in real life includes those that are extremely tall??? I have been infringed upon by such a person who was seated next to me on a flight to Las Vegas. (the last time I flew with your airline as a matter of fact.) He was told by the flight attendant that his feet could not go into the aisle. So what was the suggestion....bend his knees and his feet went right into my area. (I was in the middle). I was about to complain when I was asked if I was able to buckle my seat belt (yes I was overweight (not obese) and frankly the seatbelt does not go around your bust).....a way to shut me up from complaining, probably.
Point is your "Q and A" mentions someone with broad shoulders and how they don't infringe on seat room. I call BS. When someones elbow is in your chest....they are in your seat.
How about adjusting your policies so they aren't discriminatory???? Or does Southwest get off on continuing the policy of being like the "A group" in high school.....the we get to pick on who we want when we want clique. Sadly the FAA lets you get away with it too.
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