09-14-2008
06:57 PM
219 Loves
I cannot believe SW airlines slapped me with a "change" fee for rerouting my kids to San antoinio b/c the Houston Hobby flight was cancelled due to IKE. These kids work and go to school in Houston and had to be back, they DO have class and work on Monday. I understand that the airport needed and should have been closed. But, wouldn't it have been better to just re-route us on some empty seats? Was the "Fee" really necessary? Next time I'll check w/ continental and just let you refund me my money. Very disappointed in Southwest for sticking it to us during a very stressful time. Shame on you all.
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