11-09-2007
08:04 PM
2 Loves
Why does SWA insist on making their boarding process even more complicated? I hate the new family boarding. Before I had children not having a seat assignment was no big deal. The new family boarding is not family friendly at all - and an incovenience to other passengers as well. On a recent flight I could not get a row together with my 19 month old & husband without having to ask people to move. The plane already had over 25 passengers when it picked us up in Chicago so by boarding with the new family boarding all rows already had at least a window or aisle seat taken. SWA recently stated on the Dr. Phil show that "it prides itself in being a family friendly airline". This simply is not true anymore. I am no longer loyal to SWA.
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