I love the folks who are complaining about Southwest after one bad experience. Wow, you must not fly much huh? Try Delta or American some time....I GUARANTEE you will RUN back to Southwest. To the person whining about a lost bag - see previous sentence. My best friend has had her luggage lost by Delta FIVE times with no recovery! Southwest has the lowest number of lost luggage in the industry, as well as the lowest number of customer complaints. I have been flying Southwest for more than 15 years, and I WILL NOT fly another airline unless I'm flying to somewhere where Southest just doesn't go. And I'm VERY hard to please.
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