02-19-2008
06:26 PM
9 Loves
I hope that the Southwest employees at the Port Columbus ,Ohio Airport , and also the Nashville TN Airport hear that they are doing an amazing job. I flew yesterday, Feb. 18, from Columbus to RDU. The lovely representative at the check in desk in Columbus noticed that I was a non-rev customer, and that my origional flight changing in Baltimore looked very full by then out of Baltimore. She changed me to switch in Nashville and had me on my way. I had never asked for her to check for me, as I had called the day before to see how full the flights were. She was so sweet and helpful, and I only wish I had noticed her name so that I could pass it on.
Our flight leaving Columbus was a few minutes dalayed because they had needed to deice in Chicago. That meant that when I arrived in Nashville, the flight had already boarded and the door was closed. The sweet girl at the gate, ( I think her name was Anna,) called out to the plane, and when she didn't get a response, called again . They got me on the flight, and I was so pleased. I had just thought I would wait around and take a later flight, but the personal, cheerful help made me feel like a queen! Also, when I arrived at RDU , I was sure that no ground crew could have possibly gotten my suitcase on in those few minuites, and on a flight which was quite a distance away from the other gate, but, sure enough, there it was at baggage claim! It makes me proud that my daughter works for such a personal and well managed airline! I hope someone lets these employees know.
Sincerely,
Lelah Kanour
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