02-16-2010
12:00 AM
What a terrible way to handle all this, SW. I used to fly your airline, but now I'll think twice about doing so. You are a business, and you need to appeal to the public. Although a bunch of morons have used this blog as a place to complain about fat people, the truth is, most Americans are fat, especially poor and middle-class Americans, and these are your customers. So should you really be acting so offensively towards them? Sure you are a company and thus couldn't give a flying flapjack about morals and courtesy, but according to what you do care about, i.e. money, you are messing up. To say nothing of the fact that your rude treatment of Mr. Smith had more to do with an employee of yours making a big mistake than whatever his weight is or isn't. To continue to hide and deny this, makes your so-called apology pathetic in the extreme. I certainly don't want to be a) either thrown off your airline and humiliated because I weigh 220, or b) thrown off your airline and humiliated because of an employee screw-up that has nothing to do with my weight but rather with a braindead employee who doesn't know how to handle pressure at her/his workplace. Bravo to Mr. Smith who, as a great film director he has much more important things to be doing than trying to communicate with an airline, has taken the time out to make this situation public perhaps in the hopes that you grow a little as a company and enact a policy more in keeping with the respect the poor schmucks, fat and thin and whatever-sized, who suffer being herded through your airplanes deserve.
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