02-17-2010
07:32 PM
1 Love
This "apology" does not take away from the fact that you:
a) flat out lied to a customer
b) flat out lied to the rest of the country
c) revealed personal information about the flying habits of a customer.
I will not fly an airline that treats their patrons this way and does not respect consumer privacy. My choice to no longer fly your airlines (which I have been a loyal customer to until now) has nothing to do with your "customer of size" policy, but rather it has to do with the lack of professionalism displayed by your employees and corporate offices during this matter.
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