As a SWA Customer Service Agent I have seen the scenario that Karleen talks about every single day. I will be at the gate and for every flight there is at least one "novice" SWA customer who will approach the desk and ask "Are we leaving on time? I don't see a plane out there!" And 90% of the time they don't believe me when I say that we will leave on time.
When a flight comes in, everyone knows what is expected of them, the rampers, the crew, the ops agent and customer sevice agent, and we hop right to it. My job is to make sure the passengers know we are boarding their flight, what gate that flight is boarding at, to look for who is missing once we are boarded, and get any stand by passengers on if there is room...never mind if the flight oversells, or any special passenger issues!
So, when you think about it, it really is amazing that we turn those planes in 25 minutes. Like everyone else, I am proud to be part of such an amazing team!
~Maegan, MHT CSA
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