As a recent passenger on Southwest I was very impressed to see the Captain in the back cleaning the cabin with a smile on his face. I saw another first on that flight - a Captain standing in front of all the passengers explaining a delay over the flight attendant's PA microphone. Then he asked....."Any questions?" What a brave soul to see if any of the 150 some passengers had any questions about the delay. Obviously people like this Captain care about their customers. Southwest isn't fancy but they get the job done better than most airlines.
People like Jerome that are "having fun" while working are why I feel good about giving Southwest my business. The pilots also know how to fly. They are not afraid to fly the aircraft, help out ATC by speeding up/slowing down or making a visual approach. They are PILOTS not autopilot operators. Brian Miller
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