02-15-2010
06:14 PM
mspinkie22-gmail — Mon, 02/15/2010 - 16:05
Thank you for being brave enough to tell your story. I don't know why Southwest can't apologize correctly. So let me be the first to say how sorry I am for your experience. No one should have treated you that way. Ever. And if I could, I would make it right for you. Hang tight.
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02-15-2010
05:59 PM
WOW! This is your apology? Sounds like you need a new PR person.
I am a Southwest frequent flyer.
Have read both sides (Kevin's Smodcast and your "Apology") and the clear loser is SOUTHWEST.
I have, after "weighing" in on both sides, decided I'd rather not fly on an airline that chooses to humiliate their passengers and LIE to them.
I recommend the following:
1) evaluate a passenger AHEAD of time for comfort level, before loading them in the plane to avoid humiliation.
2) Fire your PR person. Seriously. This is not how you handle customer relations.
I am afraid Southwest, that you picked on the wrong fat person this time.
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