06-20-2011
04:16 PM
3 Loves
Have wanted to thank a Ms. Farrell (hope i havetheright name)who was at the SWA ticket counter in Boston's Logan around noon, 6/2/11, when the shift had just changed. I had returned to the counter because I saw my bag ticket did not have my name or flight on it and told her my problem. The computer told her I hads no bag checked but I had checked one in. Even though I was a senionr citizen, she believed me and went to work. She got the description of the bag, the right name and flight and promised to track it down. She did it so thoroughly that she arrived at my departure gate with the right bag ticket check for the right person and flight....and all with a gracious smile.. Just another confirmaitonof how great your personnel are -- may you have more than 40 years more!
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