Stand firm Southwest. You have been more than accommodating to Mr. Smith. At this point he is just carrying this on to fan the flames. The fact that he purchased two seats on his original flight shows that he understands the policy. I for one appreciate your policy, and the courage it takes to implement it.
Spending a flight squeezed into a corner of your seat because the person next to you is overly large is incredibly uncomfortable. To those who think obesity is a disability, think again. You have control over what you eat. And if there's an emergency and you are blocking my way out? I will not hesitate to climb over or step on you. Think about someone besides yourself for a change.
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