How does one purchase the early bird after paying for their Southwest Vacation? The Southwest Vacation people do not have any idea on how to do this yet. Did you let them know?
If you are going to roll out a new fee, it should be only applicable to new flights when you release your new schedule for bookings. For the rest of us who paid for our tickets in advance, it like being shaken down for a extra $10 each way. Even the other airlines make fees only applicable for bookings after their fee announcement. It like being assigned a aisle seat on another airline and paying for your ticket, then being told a few days before you leave you'll have to pay $10 if you still want the same seat.
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How does this work with Southwest Vacations? I dont see a early bird option for a already purchased vacation package. How do you buy your way out of C boarding and the middle seat on a 4 hour plane ride to Las Vegas? Nothing like having to pay a extra $40(2 passengers RT) on a already paid for vacation.
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Everytime I spend a lot of money buying Southwest Airlines tickets in advance, Southwest Airlines figures a new way to push me to back of the plane unless I pay some extra fee. My favorite airline is disappointing me.
I know your airline has to make money, but these extra fees make your airline just like the rest.
Every passenger used to be equal on Southwest, now you have created a 3 class system.
Business Select-First Class
Early Bird-Business Class
Regular Tickets-Coach(Steerage)
Soon Southwest Airlines will be like Saturn. From a company with great customer loyalty to a company just like the rest.
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11-08-2007
04:25 AM
1 Love
Airlines reserve the right to change the way they operate. I don't agree with the changes but I don't own the airline.
What I don't like is when I book travel with a airline and they change the rules 1 1/2 months then 2 days before I travel. I booked travel for my family that includes a toddler last July because of under 4 pre-board policy. Your airline took that away that feature at the first part of October. Now 2 days before I travel you make it impossible to grab A boarding passes with your new business ticket class policy. I'll have to be fast to get on the A-List.
Your airline has introduced twice the anxiety to my family. First we have to compete for A boarding passes, and even then put up with disgruntled passengers as we try to find enough seats for my family together and install a car seat.
We chose your airline for a reason, family friendly, and everyone is equal. My tickets are not the lowest cost either so I should not be looked at the low end of traveling public.
If we had know the future changes on Southwest, we would have booked reserved seats on Delta. Your airline should wait until you make tickets available in the future before before rolling out such major changes. Your customer will know what they are getting into. Don't change the rules in the middle of the game, or at least honor the airline policies in place at the time of booking.
All airlines need to choose what they want to be. Full Service business class airline or Low Fare Limited Service for the masses. Airlines in the middle don't do well most of the time.
The changes recently at Southwest are sort of like Saturn Cars. A great company with a good image and a certain type of a product back in 90's that is slowly being diluted. Compare the Saturn of the early 1990's and Saturns now.
Saturns are just another car now. Southwest may soon be just another airline.
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