I was an A-list member for a few years. I almost exclusively travelled SW. Changes to your programs have changed my habits and carriers but I always liked the ease with which I was able to change flights, get refunds, etc. Friendly folks and easy website.
When you found the extra space, you should have given it to the passengers. I am not huge but 6', 210. Very little knee room and always rubbing elbows with the person next to me. And, when the person in front of you went to recline, you almost could not open a laptop enough to use it.
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