This is sooo GREAT. I fly faithfully with SOUTHWEST when I fly for business and pleasure. The only place that I fly for work is Atlanta Ga that you do not have flights for and have to use one of those other carriers ughhhhhhhh. I wish you would go to Atlanta or some other town close enough to Atlanta so that i can say I am faithfully yours!!! I use to drive all the way to Islip to fly you guys from NJ. Then when you opened at Laguardia I was wooo hooo so much closer of a drive for me. Wow I cannot believe now in Newark, Im so excited now I dont have to drive at all and just take a cab over to the airport.
I appreciate also the way you and your employees treat oversized passengers as myself. Although you require us to purchase 2 seats for our flight it is so understandable that people of size purchase 2 seats, first it is more comfortable for yourself and secondly everyone has their own space. I would never want to be a burden on someone else or make anyone else uncomfortable because I am of size and wouldnt like that to happen to me either. You also have a great policy in place that if your planes are not full you refund the second seat of the oversized passenger. I think all airlines should adhere to that policy. It is great that you treat people with disabilities special since we are. I use to hate flying because people are so mean in general they would look at you and whisper to each other boy I hope she doesnt sit by me but the passengers that fly on southwest usually know your policy of people of size therefore I dont hear that as much because they know we are purchasing 2 seats and wouldnt be a burden on them.
People still stare at me when they walk by my seats but its okay i just smile at them and they move on.
I couldnt believe the negative publicity you got from that actor and his disgust in your policy but it is what it is and if he was of size then actor or no actor he should have paid for his extra seat or fly someone else and pay for a first class seat which is roomier.
Your employees are the best out there in the airline industry. They are nice, curtious, and also funny. I love when they have a sense of humor on the intercom and make everyone giggle and laugh it puts so many passengers comfortable and at ease when flying.
Thanks for the great customer service. You will ALWAYS have my business. Get to Atlanta!!!
Your loyal customer.
Mary
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