02-16-2010
09:15 AM
While the pilots and employees probably did not handle this with tact, it sounds like Linda is trying to right this wrong. On the other hand, "Silent Bob" has handled this poorly. As another paying customer, why should my comfort be sacrificed for the sake of his.
The Customer of Size policy also sounds very generous: http://www.southwest.com/travel_center/cos_qa.html
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