I just finished listening to Kevin's full story (smodcast.com) and it is quite clear, having heard the whole and unabridged story (obviously from his point of view) it sounds far more like Southwest has a systemic policy of humiliation on their hands, and that Kevin's booting from Southwest wasn't even remotely an isolated incident. It's simply that Kevin has a large and vocal group of people who listen to him. This is quite obviously not simply a matter of smoothing things over with a single passenger, which basically means this whole blog entry is either a complete fabrication or Southwest corporate really has no idea what goes on in their planes.
It's simply staggering that Southwest would have the gall to say "Well, we don't normally talk about these matters publicly" when it's quite obvious that these policies are being enforced openly, in ways that seem almost designed to do anything but put people at ease, on the plane in front of all the other passengers.
It's also plain to see that Southwest's standard policy with all "customers of size" is to be as demeaning as possible without giving customers enough room to sue, and then attempt to handle as one-off situations those rare occasions when the fat person in question has an audience. As a "customer of size" I will never fly Southwest again, not ever.
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