You're not done until you have a very clear policy that is taken out of the realm of subjectivity. No employee or group of employees should be put in the position to make a quick decision like that, and said employees need to be working from a clear, agreed upon set of *standards*, not some vague gut feeling.
Until this is clarified and the new guidelines are made public, you're not done with this situation.
And to those of you who preach so self-righteously about large people on planes: you've missed the entire point. Most people aren't questioning the 2-seat policy. We're questioning how it is enacted and how your fellow human beings are treated.
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02-14-2010
11:19 PM
1 Love
Why can't we read comments without having to make a comment ourselves?
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02-14-2010
05:53 PM
2 Loves
Dear Comments Moderator,
You're going to lose even more credibility if you only allow posts that support your erratic and ill-defined policy. Don't make this PR problem worse by making your blog a one-way conversation.
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02-14-2010
05:12 PM
4 Loves
Except that Kevin Smith says the flight wasn't full.
And if you're going to have this policy, it needs to be consistent. Why was he issued one ticket when he's "supposed" to have 2 seats? Why does the captain get to make a subjective judgment?
I'm a fan of Southwest...or I was until today. You need to clarify this policy. It doesn't affect me sizewise, but if you enforce the size policy arbitrarily, how do I know you won't enforce some other policy just as arbitrarily?
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