02-17-2010
09:22 AM
1 Love
I'm incredibly disappointed in the way SW Airlines has handled this incident, as well as the others that have come to light in the wake of Smith's campaign. I'm a short woman with a small frame, so this policy (and it's seemingly random application) doesn't affect me, but I'm appalled on behalf of the many travelers it does affect. I live in an area serviced by SW and I travel frequently for business and pleasure, but until SW devices a fair policy and enforces it consistently and fairly (for example, not based on eyeballing passengers to determine whether or not they might fit between the armrest), I'll be choosing other airlines for my travel needs.
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02-17-2010
09:22 AM
1 Love
I'm incredibly disappointed in the way SW Airlines has handled this incident, as well as the others that have come to light in the wake of Smith's campaign. I'm a short woman with a small frame, so this policy (and it's seemingly random application) doesn't affect me, but I'm appalled on behalf of the many travelers it does affect. I live in an area serviced by SW and I travel frequently for business and pleasure, but until SW devices a fair policy and enforces it consistently and fairly (for example, not based on eyeballing passengers to determine whether or not they might fit between the armrest), I'll be choosing other airlines for my travel needs.
... View more
