Dear CEO of Southwest,
As a victim of the Northwest monopoly in Michigan we are constantly trying to use other airlines to avoid the nightmare NWA provides.
In carefully planning a trip to Disney with my family for November of 2007. I was very concerned about your open seating system as it pertains to young children. I then spoke to a very friendly and helpful representative and she dictated your policy to be, "children will board first." So in good faith I have book my tickets with you and your airlines. Only to read today in the newspaper that you will no longer allow young children to board early on flights. So what your saying is that if I don't hurry up and print my boarding passes 24 hours early you are going to seat my 2 and 4 year olds with strangers? Is that what the so-called "friendly" airline is stelling me? I am appalled, disturbed and dismayed by this policy change. Not to mention, I now want a refund. I was specifically told when I purchased the tickets that this was the case and all of a sudden you decide to change your mind? What is with airlines, you say you are thinking about your customers, but you are going to send my children to sit next to strangers if I don't get there early enough?
I don't mind your normal cattle call method, but There should be exceptions especially when you are supposed to be travelling to the "happiest place on earth" and on the "friendliest airlines."
Disgusted Traveler,
I want my money back, because I changed my mind to!
Susan
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