02-15-2010
02:30 PM
Not buying it Southwest. Your fancy, slick commercials, customer friendly image has been shot. I myself am 6'5" and weigh 290. i have never had a problem fitting in any seat from the numerous airlines I have used. Somethings not right here. You say you have a policy? Then how can it be arbitrary? Who decides if the person "fits" correctly or safely? The person in the next seat, the pilot? And how do they make their determination. There is no clear policy, because there can't be. This is subjective. Else, you will have to set firm height/weight guidlines and you WONT go there. I have waited on flights for 10-20 minutes before while the flight staff have moved children and others around so kids could sit with their family, etc. You could have done the same and found him a seat. A pilot should be just that...a pilot and not a southwest policy enforcer. I fly a dozen times or more per year and have, on occasion flown Southwest. You can spin it all you like but I however will not be flying Southwest anytime soon.
... View more