03-11-2011
02:24 PM
1 Love
I fly Southwest at least 45 weeks out of the year (90) segments, and am sorely disappointed how the changeover has played out. I would have an idea if the new website was better, if I could only log on. I've used different browsers to try to connect, but none work. I've called numerous times and am told the same thing, but no solution. Is the IT department still employed? I would be looking for another job. Unless of course no one cares about keeping extensive travelers. I spend too much money with Southwest to be kept in the dark for as long as I have. Although I hate to change airlines, I will have to. I will be loyal to whichever company treats me as such. Such is life! It was a good ride, but time to go.
... View more
03-11-2011
02:11 PM
2 Loves
I use Southwest twice a week for approximately 45 weeks out of the year. I have been without access to my account since the changeover. I'mnot convinced the issue is just with IE6, as I have tried multiple browsers. My issue is I no longer feel like a valued customer. Although everyone is very nice on the phone, I have yet to be helped getting into my account. What is funny, or not, is Southwest "cannot" have someone call me back to resolve this issue. I would like to think that I use Southwest more then the average traveller, spending literally thousands a year for the past 5years, but I guess that doesn't matter. I'm very disappointed how this has played out, but I can tell you from experience that I would be treated with more respect from the other airlines if I flew this much with them. I love Southwest's system, but am going to have to deal with the broken down system of the other airlines and work my way back up the status ladder.
Disappointed customer
... View more