Our first flight that September 2001 after 9/11 was through Baltimore on Southwest Airlines. The lines were out the front doors, people were a bit tense. But as we rounded a corner on our way through the first "security" checks, a Southwest employee stiffly "walked" down the lines with cane in hand and top hat dressed as "Charlie Chapman", kidding with those ahead of us. A smile crossed a few faces. The next corner revealed Groucho Marx with his cigar and bouncing eyebrows helping to relieve the tension. It was quite a moment for us, one we won't forget. Thanks for bringing a smile to our lives in a very difficult transition to how we fly today.
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