02-16-2010
12:54 AM
Those who keep referring to themselves as "normal people" who should not have to sit next to someone who is overweight would do well to remember that 66% of adults in the United States are overweight. Not only are we normal, we're the majority. And we're paying customers, just like you. We deserve to be treated with dignity and respect. The facts are simple. The policy is that a passenger is fine if the armrests can go down. Kevin Smith's armrests went down. Southwest Air should enforce its own policies correctly. If they're not going to do that, they should expect paying customers to take their money elsewhere.
... View more