09-02-2006
08:27 PM
4 Loves
Angela I am an Aggie like you and it seems we always have to defend outselves. No matter, we persevere.
Smack talking is the fun part. The shorhorns delivered last year (how I loved to see USC get their butt kicked), but we have a new season and their star is in the NFL, probably earning more than the entire t.u. coaching staff combined.
We'll wait and see if the burnt orange was a one hit wonder......
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08-25-2006
01:18 AM
8 Loves
Mike:
I am not sure what you mean by "It will happen one day," but it is those operating costs that make SWA different from other air carriers. The efficient use of equipment, employees and other resources have translated into the only multiple decade cosistently profitable airline. Oh, and they have never declared bankruptcy.
Your "one day" has not come for 35 years of SWA operations.
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08-23-2006
03:23 AM
9 Loves
The leadership of SWA is the best in the industry. When the highest level Employee cares about the lowest level Employee, a culture develops that breeds loyalty, caring and exceptional Customer & Employee service .
Would Colleen Barrett, Herb Kelleher or Gary Kelly do anything different for those Customers Angela mentioned? NO. They would do exactly the same thing and every Employee knows it. That is tremendously empowering, and I cannot think of a better motivator. By spending very little money and taking time to distribute those letters has inspired Angela to possibly exceed her own limits at the workplace. And doesn't she sound happy and teary at the same time? Wow.
Leadership is key and everyday we see the fruition of excellent leadership at SWA.
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