Here's a problem with your whole story: If the captain didn't single Smith out for removal, how is it that Smith knew the captain's name? The flight attendant, who refused to give her OWN last name (according to Smith) was telling Smith a lie to back up the "quick judgment call" you mention? This makes no sense. How stupid do you think we are? He was already seated! And the people around him told the attendant that they were comfortable! Do you dispute this?
Frankly, it's not a hardship for me to boycott Southwest, because it's such a horrible airline that I only fly it as a last resort. I was not at all surprised to hear Mr. Smith's story because everyone knows that your staff--on the ground and in the airs--is famously rude and unprofessional. But I can assure you that, because of this, I will never fly Southwest again. I have already forwarded this news story to several fellow frequent flyers, and I hope they will do the same.
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