02-16-2010
06:24 AM
Southwest should change their slogan to: "Fly with us if you're a skinny little twig." All this talk about safety, what about the fact that SW packs people into their planes like sardines? How is that safe? The average size of people is getting larger, your company needs to adjust. I'm not that tall or big, but your seats are very uncomfortable. The only person in my family that fit comfortably into the seat was my 10-year-old daughter. That is complete b.s. If SW weren't such a bunch of money grubbers they'd realize that people will pay a little more for comfort. I primarily fly Midwest Airlines. There's a reason they've been voted Best Care in the Air year after year; they think about their customers instead of just their wallets. SW is a horrible company, I don't care if I don't have to pay for my suitcase if you treat your customers this way. I'd rather pay more to be treated like a human being. I hope this angers enough people to drive you out of business.
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