i will never fly Southwest again after having a similar humiliating experience. I fit in the seat with the armrests down, yet was publicly asked to buy another seat with no one next to me and then had to endure the stare of others who couldn't understand why there was a reserved seat next to me on a full flight. They even OFFERED to sit there, but instead I had to sit there with the reserved sign like I was wearing a scarlet letter. Humiliating, degrading and offensive. Figure out how to handle your customers before they board a plane,,,,instead, public humiliation seems to be your forte.
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