02-15-2010
04:32 PM
This is not an apology in any way shape or form! 'I'm sorry that you got upset' is not an apology, and that's exactly what you're saying here - that it's his problem he's pissed off, not that you messed up and did something to piss him off. He has every right to be upset about the way he was treated. Your customer service is appalliing and thatis incedent has only strengthened my resolve to NEVER give your company ANY of my hard earned money.
If a person fits between the arm rests and can buckle the seatbelt without an extender - which Kevin Smith can - they should not be humiliated in front of the rest of the passengers on the plane by being forced to de-plane. It doesn't matter if he had origianlly purchased two tickets, and the fact that he did should not be used in a CYA/face saving attempt on the part of your company. It's nobody's business how many tickets he'd purchased - or that this is something he regularly does, and you have no right to disclose such information. What you're insinuating here is that buying two tickets is an 'admission of girth' and therefore no one who's ever bought 2 tickets can then be seated in a single seat - it's not. If I could afford it, I'd buy not only the seats in my row so I don't have to sit with strangers, but the rows in front and behind me, to avoid having the back of my seat kicked and having the headrests of the seats in front of me in my face because your planes are so cramped
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