01-17-2011
04:18 PM
3 Loves
Wow! I live in Vegas but I am from Dayton, Ohio. When I found out about your soon to be old rewards progam, I became a very loyal customer to Southwest (have only flown a non Sothwest flight once in 3 years, due to work). I would take all of my flights to see family and friends back at home to Ohio only on Southwest (even though the Columbus airport is an extra hour and a half away from the Dayton airport). I also got my family and friends to buy into using Southwest because of the rewards program even with the extra drive. Now with the new rewards program all of us will be switching to other operators at the DAY airport because of the new change.
I also want to say that I feel bad for not flying with you because all of your employees (pilots to bagagge handlers) are some of the best in the business, but in these economic times I can flnd cheaper flights closer to home (with better rewards programs) and that right now trumps the excellent serivce those employees provide.
I am sure with all of these negative comments, I will recieve only the canned response of we appreciate your comments, but I just needed to vent my frustrations with this change.
Hope you reconsider your decision,
Sincerly,
Potential Lost Loyal Member.
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