SWA needs an attitude adjustment. F9 does not treat their customers like cattle and herd them onto the planes. If SWA's work ethic is my way or the highway or don't rock the boat, than perhaps they can learn from F9. F9 is consistently looking forward and down every path presented to them for the best opportunities for a very bright and happy future! F9 is not blind to these endless opportunities and they welcome customer feedback in order to improve their services. F9 will prevail with their winning reputation and awesome employees! GO F9!!
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