Yes, this "apology" falls even flatter and is more shockingly INSENSITIVE than the original callous acts of the inept employees.
Linda, did you read this before posting it?
Next time, get a proof-reader, maybe someone for whom the issue applies, like a fat person in this case, or a minority if that should become an issue and so on.
You show your obvious bias against this person, who it was even admitted, fit in the seat, yet was still booted off of the plane.
A lousy refund and voucher - for real?!
You made it worse. Shame on YOU too, and know we know why employees at SWA get away with being such jerks. I feel much sympathy for the many FABULOUS employees I've encountered in my many, many flights. Obviously, they have tons more sensitivty and tact than you.
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To all the MORONS who are IGNORANT of the fact that KEVIN SMITH *DID* FIT in his seat, but was booted b/c the other MORONS working on that flight, with their unconscionable profiling, ONLY THOUGHT that he might not.
THAT'S !@#$%^&* RIDICULOUS!
More disgusting are the idiots who think that just b/c a company decides to act like A**ES (last I heard SWA is a PUBLICLY-TRADED, national operation, trading under the symbol "LUV" - not some little family business?!) that they have some bogus right to privacy and to be as WILLFUL in their TOTAL DISRESPECT and LACK OF COMMON SENSE as these employees (soon-to-be-fired, I HOPE, as I approach the award of my annual companion pass!) had been.
Instead of blowharding your nonsensical notions of nonexistent corporate privacy, try educating yourself by familiarizing yourself with the UCC and CONTRACT law before opening your mouths and showing your ignorance. Just b/c they are incorporated does not give them the right to be EGREGIOUSLY and WILLFULLY CONTRADICTORY to their OWN policies and agreement in the sale of the ticket in the first place!
You've all been brainwashed by these deregulation nuts that helped cause the great recession. Business are NOT MORE IMPORTANT THAN PEOPLE, even if they have quasi "person" status under the law. Get a grip!
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