I have been flying SWA since you began non-stop service from SDF to PHX. At first the flights were just for pleasure to visit my parents in AZ and so my children could get to know their grandparents. Then, as my parents aged, my flight were more frequent to check up on them. After my mom became a widow and then was struck with cancer herself, I moved in with her for a year to take care of her. Then SWA became a lifeline for me so I could go back and visit my own family in KY or they could come here to help. I will always appreciate that you are the only airline with a non-stop flight to Louisville and we could get back and forth as quickly as possible. Of course, being served by SWA people who love their job and occasionally even entertained by them is a BIG PLUS.. I have heard original songs and raps from flight attendants and my favorite as the plane lands, "Whoa Nelly!".
The other comment I have is that I like how you handle your business. If a problem arises, you actively seek solutions and creative ideas to solve it. If more companies did that, our economy would be in better shape today. My best to you in the future. I am looking forward to my next SWA flight to Philadelphia in October.
Thanks for being there for my family and for putting your people first. I have said it many times and to many people, I LOVE SOUTHWEST!,
Most sincerely,
Pat Foley
... View more