great job southwest...not only do you cheap out with making seats so small to cram everyone in, putting people on like a cattle car, but then have the judgement to blame the passengers. i'm already not a fan of the cattle car approach to seating, but since you guys are apparently dumb as stumps (this just makes the case), won't be flying with you any longer.
get a different business model and deal with the real problem, or just do everyone a favor and go out of business.
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