I manage a training department that send instructors all over the United States and have contact with over 1,000 people every year. During presentations we always are asked about our travels and experiences. Well, now that Southwest Airlines has been caught lying about delays and then treating one of my instructors very poorly. By lying, telling a traveler there are weather problems when the are none. By poorly I mean not notifying anyone when you have Air traffic problems early in the day that leads to us not being able to book or make other arrangements. Southwest's policy of not using other airline when you screw up and finally leaving my employee stranded in the airport all night with no assistance or offer for a hotel room or even a meal! So now I will not book travel on Southwest again for any of my employees. Sure that may only be 50 or 60 flights. No big deal for you. However I will ensure that at every presentation and speaking engagement we perform, the tail of how poorly you treated one of my employees will be told. I will contact every customer who travels to Tampa for work with us not to travel on your airline. You think you are that big you can get away with this; well I am doing my best to make sure you are accountable.
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