Lou, yes, I am aware of your policy regarding the refunds. I was not aware that tall people have the same issues; I've never heard of someone tall being asked to leave a plane.
Again, the problem is not with the issue of encroaching into other people's space. If you want to have a policy that says "Passengers must be able to have the armrest completely down next to them", then that is perfectly fine and reasonable. The problem is with inconsistent application of this rule, so that large passengers have no idea if this is the particular flight where the flight crew will decide that they are arbitrarily "too fat".
Again, to have a rule based on FUNCTION (the ability to put down an armseat) is FINE. To base a rule on LOOKS (you look kinda fat, I don't think you'll fit) is NOT.
Are you sayiing that there are situations where someone can put down the armrest but still should not be allowed to fly? Because that's what is happening now on your planes.
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In response to the comments about your policy of having passengers buy two seats, I think it's fine to enforce if the passenger actually can't fit in one seat. But your current policy, as it stands, is that the flight crew can "eyeball" a person before they even get on the plane and decide whether or not they fit ... and people who fit just fine are being told that they can't. THAT is discrimination. That is, it's okay to have a policy. But you have to have an ACTUAL policy that is enforced consistently and reasonably, not just choose people based on how they look.
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